Exchange Policy

At Off Grid Go, your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns and Exchanges

• Condition: Products must be in new, unused condition with all original tags and packaging intact.
• Time Frame: You have 30 days from the date of receipt to initiate a return or exchange.

How to Initiate a Exchange or Return

To initiate a return or exchange, please contact us via email at support@offgridgo.com or use our Contact Form. Provide the following details:

• Your order number.
• Item number(s) you wish to return or exchange.
• Reason for the return.
• Your preferred resolution: Exchange or Return.

Once your return is approved, we will send you a pre-paid return shipping label, included in your package, at no cost to you. All returns must be made by mail.

Refund Processing

• Once we receive your returned item, refunds will be processed immediately.
• Depending on your bank, it may take up to 5 business days for the refund to appear in your account.

Exchange Processing

• For exchanges, once the returned item is received and inspected, the replacement product will be shipped out to you.
• The exchange process is free of charge, and the new item will be shipped at no additional cost.
• You will receive an email notification with tracking information for your exchanged item.