Return and Refund Policy
Return Eligibility
- Return Window: 14 days from the date of receipt.
- Condition: Items must be in new, unused condition with original tags and packaging intact.
- Important: Unauthorized returns sent without prior notification will not be accepted.
How to Request a Return or Exchange
- Contact Us:
- Email (Preferred): support@garagegearco.com
- Phone: +1 888 673-2298
- Live Chat: Available on our website.
- Chat Bot: 24/7 instant support.
- Provide the Following Details:
- Order Number
- Item(s) to Return or Exchange
- Reason for Return
- Preferred Resolution: Refund or Exchange
- Approval & Shipping Label: Once approved, we will provide a pre-paid return shipping label at no cost. All returns must be sent by mail using this label.
Order Cancellation Guidelines
Refund Timeline
- Inspection: Returned items are inspected upon receipt.
- Processing: Approved refunds are processed immediately after inspection.
- Completion: Depending on your bank, it may take up to 1 business day for the refund to reflect in your account.
- Notification: You will receive an email confirmation once your refund is processed.
Need Help?
If you do not receive your refund or exchange within the expected timeframe:
- Within 15 days of return: Contact support@garagegearco.com
- Within 1 day of refund processing: Contact support@garagegearco.com
Customer Service Contact:
- Website Name: Garage Gear Co
- Address: 213 W 9th St, Wilmington, DE 19801, USA
- Email: support@garagegearco.com (Preferred method)
- Phone: +1 888 673-2298
- Business Hour: 9:00 am to 6:00 pm (EST)
- Response Time: Within 1 Business Day.
